Introduction

Navigating the complexities of establishing a business can be daunting, especially for immigrants overcoming language barriers. Ybmblex Education, a business dedicated to helping immigrants in the USA become qualified massage therapists and pass the MBLEx course, partnered with nocodecreative.io to develop an innovative AI-driven solution for their graduates. The result? A cutting-edge voice assistant to support new entrepreneurs in managing their businesses with confidence.

Understanding the Client and Their Needs

  • Industry: Education and Wellness
  • Mission: Empower Chinese candidates who speak English as a second language to build careers in massage therapy.

Ybmblex Education provides specialised training for massage therapists, ensuring students meet industry requirements and successfully pass the MBLEx course. As graduates transitioned to setting up their businesses, language barriers posed challenges in managing bookings, communicating with clients, and keeping track of operations.

Challenges

  1. Language Barriers: Entrepreneurs needed a solution to communicate effectively with clients and overcome language barriers.
  2. Business Management: Handling bookings, schedules, and customer interactions required tools that were intuitive and accessible.
  3. Scalability: A system was needed to grow alongside their business needs without requiring excessive manual intervention.

Our Solution

Our team developed an AI-powered voice assistant tailored to the needs of Ybmblex Education’s graduates. Built with a combination of advanced technologies, the solution integrates seamlessly with popular business management tools, enabling new entrepreneurs to provide professional service while overcoming language barriers.

The Tools and Systems

Retell AI

Retell AI powered the conversational engine behind the voice assistant. By leveraging its capabilities, we created a lifelike interaction experience tailored to users’ unique linguistic and cultural needs.

Eleven Labs

Eleven Labs provided voice synthesis technology, enabling natural and professional-sounding voice interactions that resonated with customers.

n8n

n8n acted as the automation hub, orchestrating workflows between various systems, handling API integrations, and managing logic for the voice assistant.

Postgres

Postgres served as the backend database, storing user configuration, appointment data, and customer information in a secure and efficient manner.

FlutterFlow.io

The voice assistant’s configuration web interface and mobile app were built using FlutterFlow, allowing users to customise their preferences, such as voice tones and appointment rules, via a mobile-friendly interface.

Twilio

Twilio powered the telecommunication layer, managing inbound and outbound calls seamlessly.

Open AI

To enhance the workflow, we incorporated AI-powered analysis using OpenAI’s API. This ensured accurate translation of customer interactions.

Go High Level

Go High Level was the CRM system, providing a centralised platform for managing customer interactions, appointments, and client details.

How It Works: Step-by-Step Workflow

  1. Triggering the Workflow

The system begins when a customer calls the graduate's business number. The call is routed through Twilio, triggering an n8n webhook that starts the voice assistant workflow.

  1. Handling Conversations
  • Voice Interaction: Retell AI manages the conversational flow. It adapts to the caller’s language and ensures smooth interaction.
  • Natural Speech Synthesis: Eleven Labs converts text responses into natural-sounding speech, providing a seamless customer experience.
  1. Intelligent Data Processing
  • Customer Data Management: The voice assistant checks the Postgres database for existing customer records. If the customer is new, the assistant collects their details and stores them in Go High Level via API integration.
  • Booking and Scheduling: The assistant uses FlutterFlow’s user configuration to select the appropriate calendar and schedules appointments based on availability.
  1. AI-Powered Assistance

The assistant uses natural language understanding to:

  • Interpret customer requests (e.g., booking an appointment, checking availability).
  • Provide answers to FAQs based on the knowledge base, ensuring accurate and helpful responses.
  • Summarise and confirm key information, such as appointment times, pricing information and customer details.
  1. Real-Time API Integrations

n8n workflows handle real-time integrations, such as:

  • Retrieving calendar availability from Go High Level.
  • Sending booking confirmations to customers via Email.
  • Storing interaction details in High Level for future reference and tracking, translated to the client's language.

Technical Innovations

AI-Driven Voice Assistant

The assistant was carefully designed with a multilingual focus, enabling graduates to confidently interact with clients regardless of language barriers. Retell AI and Eleven Labs provided conversational intelligence and voice synthesis, respectively, while Go High Level ensured seamless customer relationship management.

Customisable Interface

FlutterFlow empowered new entrepreneurs to tailor the assistant to their needs. Users could define business hours, upload knowledge, and even customise the assistant’s voice tone to align with their brand.

Workflow Automation with n8n

By centralising logic in n8n, we streamlined complex workflows. The automation handled error management, multi-step processes, and API calls, ensuring a consistent and reliable experience.

The Results

Overcoming Language Barriers

Entrepreneurs gained the ability to interact professionally with clients, regardless of their English proficiency, significantly boosting their confidence and customer satisfaction.

Time Savings

The automation reduced administrative overhead, enabling business owners to focus on providing excellent service rather than managing schedules.

Scalability

With a robust and scalable system in place, entrepreneurs could easily handle increasing business demands without needing additional support staff.

Client Feedback

“I’m very impressed with the knowledge and expertise Wayne brings to every project. He works efficiently and provides honest, reliable solutions to technical challenges.

We've developed a number of integrations and applications for our businesses, which have had a significant impact. His timely resolutions and ethical approach set him apart.

We’re now focusing on building scalable SasS products, and I’m confident in nocodecreative.io’s ability to support us moving forward. I highly recommend their services!.”Weilin Chang
— Weilin Chang, Founder, Ybmblex Education

Looking Ahead

Ybmblex Education and nocodecreative.io are expanding the assistant’s capabilities, incorporating advanced AI features such as sentiment analysis and more dynamic scheduling options and upscaling the project into a SaaS offering. This project showcases how automation and AI can transform not just businesses but the lives of those they serve.

Conclusion

This case study highlights the transformative power of automation and AI in addressing real-world challenges. By combining cutting-edge technologies with thoughtful design, nocodecreative.io delivered a solution that empowers immigrants to build successful businesses in massage therapy.

Interested in building an AI-powered solution for your business? Get in touch with us today.